AMS Customer Support Contact Information
Use FOCUS:
FOCUS
is AMS' customer relationship management (CRM) program. Use FOCUS
to search for solutions, create cases, manage
cases, view FAQ's, use Troubleshooting Guides and much more. The Solutions
within FOCUS contain answers to common questions and problem resolution.
New solutions are added weekly. To learn more about FOCUS please refer
to the FOCUS
Help Page.
Call the IVR (Interactive Voice Response):
Support cases can be created through an automated telephone service
called the IVR. IVR should only be used if
your Internet access to FOCUS is unavailable. All cases logged
through the IVR are set as a "standard" priority. To
reach the IVR call
800.456.7895 or 979.209.8800. When
you call this number have your AMS customer number and a problem code
from the appropriate Problem
Type Lists ready. On IVR you are required to leave a
voicemail message. For more information on using IVR
please refer to the IVR Tips page.
Support Hours: AMS
Sagitta Support is
open 7AM to 8PM EST Monday through Friday. All
other product support is open 8AM to 8PM Eastern Time Monday-Friday. However,
the online support tools are available any time.
Please refer to the Holiday Closures page
for more information.
FOCUS Password:
If you do not know your password for FOCUS select the link, "Forgot
Your Password?" from the Customer
Login
page. This feature will allow you to reset your password.
For more information refer to the Login
Troubleshooting page.
How to get support for TransactNOW:
TransactNOW support is available through the normal support channels
– FOCUS and Interactive Voice Response (IVR). For IVR, to have your
case routed properly please refer to the TransactNOW problem
type for your management system and have your AMS customer
number.
Customer Support Management Team:
| Matt Jackson - Vice President of Customer Care Operations |
800.243.6204 ext. 6295 |
| Valerie Muehlstein - Manager
of AMS 360 Customer Service |
866.243.6204 ext. 6319 |
| Eunice McCain - Manager of AMS
Prime / AMS Producer Plus Customer Service |
866.693.6122 ext. 8210 |
| Sean Sorrels - Manager
of AMS AfW Customer Service |
866.693.6122 ext. 8884 |
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